Agency Window has the capability to automatically monitor and update itself when an update is detected on the servers. By default this feature is turned off as the default settings in Windows results in user-actionable prompts to appear when an update is attempted:
This obviously impacts the ability for Agency Window to update automatically as it requires user-intervention. There are 3 possible solutions to this
- Turn-off Windows User Access Control;
- Leave Automatic Updates off and manually install updates yourself;
- Manually install Agency Window outside of the default Program Files folder to bypass Windows User Access Control;
Whilst the preferred option is option 1, we understand that your ICT department may not be comfortable with turning off User Access Control. The issues with this can be alleviated through isolating the computer on your network through a dedicated and secure routing in your router and as this computer is not used on a daily basis by a human, there is no risk of a user attempting to download a new application anyway. Please talk to your ICT to work through possible solutions.
If your ICT department is unwilling to turn-off the User Access Control feature of Windows you will have to manually update Agency Windows periodically.
Whenever an update is available, Agency Window will automatically communicate to all manually installed instances of Agency Window via email that an update is available. To install the update is simple:
- connect your keyboard and mouse to the computer where Agency Window is running;
- press F12 to minimise the main windows;
- you should now see another window which is the main application of Agency Window;
- press the Update menu option;
- Agency Window will now install the update;
- during the install, Windows will prompt for user intervention (see the above screenshot);
- press the More info option and then press the Run anyway button;
- after the update has completed, Agency Window will automatically restart;